How we collect, use, share, retain, and protect your information
Level Ten Media LLC ("Level Ten," "VizMe," "we," "our," or "us") operates the VizMe mobile application (the "App"). This Privacy Policy explains what information we collect, how we use it, when we share it, how long we keep it, and the choices available to you.
To generate AI portraits, VizMe sends the photo you choose, which may contain your face and other personal data, together with your selected portrait options, to Replicate, our third-party AI processing provider. VizMe also stores account information, generation history, and generated portraits with Supabase so the App can provide account access and portrait history. Submitted photos, portrait options, and generated portraits are generally deleted after 30 days, subject to the limited exceptions described below.
This policy is intended to be read together with any in-app disclosures and permission prompts shown in VizMe.
This Privacy Policy applies to information collected through the VizMe mobile application, our support interactions, and related services directly operated by Level Ten Media LLC.
When you create or use a VizMe account, we may collect:
When you use VizMe’s portrait generation features, we may collect and process:
VizMe processes photos that may contain your face and facial features. In this policy, "face data" means image data depicting a person’s face, including facial appearance, facial geometry visible in the image, and face-related characteristics used to create a requested portrait output.
VizMe uses face data only to:
VizMe does not use your face data to identify you across apps or services, build advertising profiles, or train our own facial recognition systems.
We may automatically collect limited technical information, such as:
If you make purchases or subscribe through the App, we receive subscription and transaction status information needed to manage entitlements and purchases. We do not receive your full payment card number from Apple.
VizMe may request access to your camera so you can capture portrait photos inside the App. You can also choose to upload photos you already have. Camera access is optional, but some features will not work unless you grant it.
You can change camera access later in your device Settings.
We use the information we collect to:
VizMe collects and processes photos that you choose to capture or upload, and those photos may contain your face, facial appearance, facial structure, facial landmarks visible in the image, and other face-related characteristics needed to create your requested portrait.
We use face data only to:
Before VizMe sends face-containing photos and related portrait options for AI portrait generation, the App presents an in-app consent screen that explains what data is sent, who receives it, and why it is used. VizMe shares face-containing photos and related generation inputs only with service providers that help us deliver the App’s portrait-generation functionality and storage. Those providers currently include:
We do not sell face data.
Face data is stored as part of the photos you choose to upload, the generated portraits created from those uploads, and associated generation records. This information may be stored on our systems and on the systems of our service providers acting on our behalf.
Uploaded photos, selected portrait options, and generated portraits are generally retained for up to 30 days so you can access your results and account history, unless:
We do not use face data for advertising profiling, unrelated biometric identification, or to train our own face recognition systems.
We do not sell your personal information. We share information only as reasonably necessary to operate VizMe and as described below:
VizMe currently relies on third-party providers to operate key features. Depending on how you use the App, those providers may include:
These providers process data under their own terms and privacy commitments, subject to applicable agreements and law.
We retain different categories of information for different periods depending on why we collected it, operational needs, legal obligations, and your requests.
You may request deletion of your account or delete certain content from within the App where available. When you delete your account, we will delete or de-identify personal information associated with your account, unless we need to retain certain records for legal compliance, fraud prevention, dispute resolution, security, or other permitted business purposes.
We use reasonable administrative, technical, and organizational safeguards designed to protect your information, including measures such as encrypted transmission, access controls, and secure service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, or to object to or restrict certain processing.
You may also:
To exercise privacy rights, contact us at support@vizme.app.
VizMe is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps.
Your information may be processed in countries other than the one in which you live. Those countries may have data-protection laws that differ from those in your jurisdiction. Where required, we take reasonable steps to ensure appropriate safeguards are in place.
If you are a California resident, you may have rights under the California Consumer Privacy Act and related laws, including rights to know, access, delete, and correct certain personal information, subject to legal exceptions.
If you are located in the European Economic Area, Switzerland, or the United Kingdom, our legal bases for processing may include:
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last Updated" date below. If required by law, we will provide additional notice.
If you have questions about this Privacy Policy or our privacy practices, please contact us: